Privacy Policy

1. Introduction

Welcome to WallMockup. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://www.wallmockup.net/ (the "Site"), create an account, use the wall mockup editor, upload artwork or wall images, purchase credits or subscriptions, or contact us.

Please read this Privacy Policy carefully. If you do not agree with it, please do not use the Site or services.

2. Information We Collect

We collect information you provide directly and information generated when you use WallMockup.

Account and contact information

• Email address used for sign-in, account access, purchase confirmation, and important service messages.
• Name or profile details if you provide them through Google sign-in, checkout, support, or account-related workflows.
• Authentication identifiers, session information, and account status needed to keep your account secure.

Editor content and settings

• Artwork files, custom wall photos, file metadata, and editor session settings you upload or save.
• Wall, frame, size, placement, export, favorite, recent, and preference data needed to operate the editor and restore your work.

Payment and entitlement information

• Checkout, subscription, credit, customer, and transaction metadata from our payment processor.
• Payment card details are handled by the payment processor. WallMockup does not store full payment card numbers.

Device, usage, and cookie data

• IP address, browser, device, page, referral, and interaction data collected by our servers or optional analytics tools.
• Cookie, local storage, and consent preference data used for sessions, security, preferences, analytics, and marketing measurement.

3. Purpose of Data Collection

We collect and use your data for the following purposes:

• To provide the editor, uploads, saved sessions, wall selections, artwork settings, exports, and account access.
• To process payments, manage subscriptions, credits, trial access, invoices, refunds where applicable, and fraud prevention.
• To communicate with you about your account, purchases, support requests, service updates, and policy changes.
• To remember preferences and improve the Site, editor performance, content, and user experience.
• To measure traffic, product usage, and marketing performance when you have given the relevant cookie consent.
• To protect WallMockup, users, and the service, and to comply with legal obligations.

4. Data Processing and Storage

We process and store data using cloud services that support the Site, authentication, database, storage, payments, support, and analytics. We use technical and organizational measures intended to protect your data, including encryption in transit and provider-supported safeguards for stored data.

We retain data for as long as your account is active or as needed to provide the service, maintain purchases and credits, comply with legal obligations, resolve disputes, prevent abuse, and enforce our agreements. You may contact us to request account or data deletion, subject to records we must keep for legal, security, or transaction reasons.

5. Third-Party Services

We use third-party services to provide and improve WallMockup. These services may include:

• Supabase or similar providers for authentication, database, file storage, and server infrastructure.
• Stripe or similar payment processors for checkout, subscriptions, credit purchases, invoices, and customer portals.
• Google Analytics, Google Tag Manager, Microsoft Clarity, Meta conversion tools, or similar measurement tools when enabled and permitted by your cookie consent.
• Crisp or similar support tools when enabled and permitted by your cookie consent.
• Email, notification, monitoring, and security providers needed to operate and protect the service.

These providers may process information only as needed to perform services for us or as otherwise described in their own terms and privacy notices.

6. Cookies and Local Storage

WallMockup uses cookies and local storage for:

• Necessary functions such as authentication, security, checkout flow, and saved consent choices.
• Preferences such as support widget behavior and other optional settings.
• Analytics that help us understand site performance and product usage, only when analytics consent is granted.
• Marketing measurement, only when marketing consent is granted.

You can control cookies through your browser settings. Non-essential cookie categories can also be changed through WallMockup cookie settings.

Open cookie settings

7. Your Choices

You can choose not to provide certain information, but some features may not work without account, upload, payment, or session data. You can update non-essential cookie choices at any time.

To request access, correction, deletion, or export of account-related personal information, contact us using the email below. We may need to verify your identity before completing a request.

8. Changes to This Policy

We may update this Privacy Policy periodically. For significant changes, we may notify users by email, in-product message, or a prominent notice on the Site.

We encourage users to review this page regularly to stay informed about our data practices.

9. Contact Information

For privacy-related inquiries, please contact us at:

Email: contact@wallmockup.net